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DELIVERY, CANCELLATION, RETURN, EXCHANGE

Delivery

The products you order are shipped the next day. Under normal conditions, delivery usually takes 2-3 days. This duration may vary depending on your address location and shipping volume.

Cancellation

You can cancel your order unconditionally on the same day. If you are a member of our website, you can manage your orders from the order history section.

Return

In accordance with the relevant consumer rights laws, you can request a return within 15 days. The product you wish to return must be undamaged and unused. If you have made a pre-payment for returns, the amount will be transferred to your bank account within 3 business days. For credit card payments, the amount is refunded to your credit card. The return process begins when the product reaches our address; the process does not start for products that do not reach us.

Exchange

If you wish to exchange the product you purchased, please contact us through our communication channels. In exchanges, the shipping fee is borne by the buyer.

Why Choose Us?

With 50+ years of experience in the industry, we always prioritise customer satisfaction. We make a difference with thousands of happy customers and 98% satisfaction rate.

Fast Shipping

Your orders are prepared on the same day and carefully shipped with our contracted cargo companies. You can follow the delivery process with instant notifications.

Cancellation & Return & Exchange

With our unconditional customer satisfaction principle, you can easily return or exchange your purchases. The process is completely transparent and hassle-free.

Secure Payment

Thanks to our payment infrastructure protected by a 28-bit SSL certificate, all your transactions are 100% secure. You can choose from our credit card, bank transfer and payment at the door options.

Customer Support

Our customer service team is at your service around the clock, every day of the week. We are always at your side for technical support, order tracking and product consultancy