Frequently Asked Questions

You can place an order by browsing our website, selecting the items you want, and adding them to your cart. Once you’re ready, proceed to checkout, fill in your shipping details, and complete the payment. You’ll receive an order confirmation email shortly after.

We accept major credit and debit cards (Visa, MasterCard, American Express), Cash On Delivery and Bank Transfers. Some regions may also have local payment options available at checkout.

Yes! We use industry-standard encryption and secure payment gateways to protect your payment details. Your data is never stored or shared with third parties.

If your order has not yet been processed, you can request modifications or cancellations by contacting our support team as soon as possible. Once the order is shipped, cancellations or changes are not possible.

Our website now has a payment on delivery option. However, as the payment on the door option requires an extra 75₺ cost and manual processes, we recommend that you place your orders by paying by card if you do not have to.

We offer standard and express shipping options. The availability of these services depends on your location, and the estimated shipping time will be displayed at checkout.

Delivery times vary based on your location and the shipping method selected. Standard shipping typically takes 5-10 business days, while express shipping takes 2-5 business days. Custom or made-to-order items may take longer.

Once your order is shipped, you will receive a tracking number via SMS. You can use this number on our website or the courier’s tracking page to monitor your shipment.

Yes, we ship to many countries worldwide. Shipping costs and delivery times will be calculated if you contact to our support team.

Shipping is free of charge. Free shipping service is valid for retail and individual purchases.

Orders are sent the next day. For example, an order you place today is made ready by adding your address and invoice details to the package during the day and the cargo company is expected to receive it. There may be cargo delivery more than once during the day, or delays of up to 1 day may occur due to intensity or special days.

To request a return, please contact our support team with your order number and reason for the return. We will guide you through the process and provide return instructions.

You can return unused and undamaged items within 30 days of delivery. The item must be in its original packaging, and return shipping costs may apply unless the item is defective or incorrect.

Once we receive the returned item, refunds are processed within 5-7 business days. The refund will be issued to the original payment method.

Yes, customized products, clearance items, and used furniture cannot be returned unless they arrive damaged or defective.

No, you can check out as a guest. However, creating an account allows you to track orders, save your favorites, and receive special offers.

Go to the login page and click on “Forgot Password.” Follow the instructions to reset your password via email.

We use secure encryption and comply with data protection laws to safeguard your personal information. We do not share your details with third parties.

Yes, you can request account deletion by contacting our support team. Once deleted, your order history will no longer be accessible.

Our products are made from high-quality materials such as solid wood, particle board, metal, and lux metalic texture elements . Each product page includes specific material details.

Some items may require assembly. If so, they will come with detailed instructions and necessary hardware. You can also find assembly guides on our website.

Yes, most of our products come with a 12-month warranty covering manufacturing defects. Warranty details are provided on the product pages.

We recommend using a soft cloth for regular dusting for cleaning. Avoid harsh chemicals that may damage the finish. Specific care instructions are included with each product

Yes! Many of our products offer customization options for color, size, or material. Contact us for more details on available customizations.

Yes, we provide made-to-order options for certain item pieces. These items require additional processing time.

Custom orders typically take 1-3 weeks to manufacture and deliver, depending on complexity. We will provide an estimated timeline before confirming your order.

Since customized products are made specifically for you, they cannot be returned unless they are defective or damaged upon arrival.

Enter your discount code at checkout before completing your payment. Only one code can be used per order.

Yes, we have a loyalty program where you earn points for purchases, which can be redeemed for discounts.

Yes! We have special discounts during Black Friday, Cyber Monday, and other seasonal sales. Sign up for our newsletter to stay updated.

No, only one discount code can be applied per order. However, you may combine a discount code with other promotions where applicable.

Yes, live chat support is available during business hours. You can find it on the bottom right corner of our website.

You can contact us via email, phone, or live chat on our website. Our team is happy to assist you!

Our customer support is available Monday to Friday, 9 AM – 6 PM (GMT+3).

Yes, live chat support is available during business hours. You can find it on the bottom right corner of our website.

If your order arrives damaged or incomplete, contact us immediately with photos of the item and packaging. We will arrange a replacement or refund.