Sık Sorulan Sorular
You can find answers to frequently asked questions on this page.
Orders & Payments
How do I place an order?
You can place an order by browsing our website, selecting the items you want, and adding them to your cart. Once you’re ready, proceed to checkout, fill in your shipping details, and complete the payment. You’ll receive an order confirmation email shortly after.
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), Cash On Delivery and Bank Transfers. Some regions may also have local payment options available at checkout.
Is my payment information secure?
Yes! We use industry-standard encryption and secure payment gateways to protect your payment details. Your data is never stored or shared with third parties.
Can I modify or cancel my order after placing it?
If your order has not yet been processed, you can request modifications or cancellations by contacting our support team as soon as possible. Once the order is shipped, cancellations or changes are not possible.
Is there a cash on delivery?
Our website now has a payment on delivery option. However, as the payment on the door option requires an extra 75₺ cost and manual processes, we recommend that you place your orders by paying by card if you do not have to.
Shipping & Delivery
What are the available shipping options?
We offer standard and express shipping options. The availability of these services depends on your location, and the estimated shipping time will be displayed at checkout.
How long does delivery take?
Delivery times vary based on your location and the shipping method selected. Standard shipping typically takes 5-10 business days, while express shipping takes 2-5 business days. Custom or made-to-order items may take longer.
How can I track my order?
Once your order is shipped, you will receive a tracking number via SMS. You can use this number on our website or the courier’s tracking page to monitor your shipment.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times will be calculated if you contact to our support team.
How much is the shipping cost?
Shipping is free of charge. Free shipping service is valid for retail and individual purchases.
When will my order be dispatched?
Orders are sent the next day. For example, an order you place today is made ready by adding your address and invoice details to the package during the day and the cargo company is expected to receive it. There may be cargo delivery more than once during the day, or delays of up to 1 day may occur due to intensity or special days.
Returns & Refunds
How do I request a return?
To request a return, please contact our support team with your order number and reason for the return. We will guide you through the process and provide return instructions.
What is your return policy?
You can return unused and undamaged items within 30 days of delivery. The item must be in its original packaging, and return shipping costs may apply unless the item is defective or incorrect.
How long does it take to process a refund?
Once we receive the returned item, refunds are processed within 5-7 business days. The refund will be issued to the original payment method.
Are there any items that cannot be returned?
Yes, customized products, clearance items, and used furniture cannot be returned unless they arrive damaged or defective.
Account & Privacy
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save your favorites, and receive special offers.
How do I reset my password?
Go to the login page and click on “Forgot Password.” Follow the instructions to reset your password via email.
How is my personal data protected?
We use secure encryption and comply with data protection laws to safeguard your personal information. We do not share your details with third parties.
Can I delete my account?
Yes, you can request account deletion by contacting our support team. Once deleted, your order history will no longer be accessible.
Product Information
What materials are used in your products?
Our products are made from high-quality materials such as solid wood, particle board, metal, and lux metalic texture elements . Each product page includes specific material details.
Do your products require assembly?
Some items may require assembly. If so, they will come with detailed instructions and necessary hardware. You can also find assembly guides on our website.
Do you offer product warranties?
Yes, most of our products come with a 12-month warranty covering manufacturing defects. Warranty details are provided on the product pages.
How do I clean and maintain my furniture?
We recommend using a soft cloth for regular dusting for cleaning. Avoid harsh chemicals that may damage the finish. Specific care instructions are included with each product
Customization & Special Orders
Can I customize the color or size of a product?
Yes! Many of our products offer customization options for color, size, or material. Contact us for more details on available customizations.
Do you offer made-to-order item?
Yes, we provide made-to-order options for certain item pieces. These items require additional processing time.
How long does it take for custom orders to be completed?
Custom orders typically take 1-3 weeks to manufacture and deliver, depending on complexity. We will provide an estimated timeline before confirming your order.
Can I return a customized product?
Since customized products are made specifically for you, they cannot be returned unless they are defective or damaged upon arrival.
Promotions & Discounts
How do I apply a discount code?
Enter your discount code at checkout before completing your payment. Only one code can be used per order.
Do you offer a loyalty program?
Yes, we have a loyalty program where you earn points for purchases, which can be redeemed for discounts.
Are there seasonal or holiday sales?
Yes! We have special discounts during Black Friday, Cyber Monday, and other seasonal sales. Sign up for our newsletter to stay updated.
Can I use multiple discount codes on one order?
No, only one discount code can be applied per order. However, you may combine a discount code with other promotions where applicable.
Customer Support
Do you offer live chat support?
Yes, live chat support is available during business hours. You can find it on the bottom right corner of our website.
How can I reach customer service?
You can contact us via email, phone, or live chat on our website. Our team is happy to assist you!
What are your customer service hours?
Our customer support is available Monday to Friday, 9 AM – 6 PM (GMT+3).
Do you offer live chat support?
Yes, live chat support is available during business hours. You can find it on the bottom right corner of our website.
How do I report a damaged or missing item?
If your order arrives damaged or incomplete, contact us immediately with photos of the item and packaging. We will arrange a replacement or refund.
Orders & Payments
Find information about placing orders, accepted payment methods, and payment security.
How do I place an order?
You can place an order by browsing our website, selecting the items you want, and adding them to your cart. Once you’re ready, proceed to checkout, fill in your shipping details, and complete the payment. You’ll receive an order confirmation email shortly after.
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), Cash On Delivery and Bank Transfers. Some regions may also have local payment options available at checkout.
Is my payment information secure?
Yes! We use industry-standard encryption and secure payment gateways to protect your payment details. Your data is never stored or shared with third parties.
Can I modify or cancel my order after placing it?
If your order has not yet been processed, you can request modifications or cancellations by contacting our support team as soon as possible. Once the order is shipped, cancellations or changes are not possible.
Is there a cash on delivery?
Our website now has a payment on delivery option. However, as the payment on the door option requires an extra 75₺ cost and manual processes, we recommend that you place your orders by paying by card if you do not have to.
Shipping & Delivery
Learn about shipping options, delivery times, and tracking your order.
What are the available shipping options?
We offer standard and express shipping options. The availability of these services depends on your location, and the estimated shipping time will be displayed at checkout.
How long does delivery take?
Delivery times vary based on your location and the shipping method selected. Standard shipping typically takes 5-10 business days, while express shipping takes 2-5 business days. Custom or made-to-order items may take longer.
How can I track my order?
Once your order is shipped, you will receive a tracking number via SMS. You can use this number on our website or the courier’s tracking page to monitor your shipment.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times will be calculated if you contact to our support team.
How much is the shipping cost?
Shipping is free of charge. Free shipping service is valid for retail and individual purchases.
When will my order be dispatched?
Orders are sent the next day. For example, an order you place today is made ready by adding your address and invoice details to the package during the day and the cargo company is expected to receive it. There may be cargo delivery more than once during the day, or delays of up to 1 day may occur due to intensity or special days.
Returns & Refunds
Understand our return policy, refund process, and conditions for returning items.
How do I request a return?
To request a return, please contact our support team with your order number and reason for the return. We will guide you through the process and provide return instructions.
What is your return policy?
You can return unused and undamaged items within 30 days of delivery. The item must be in its original packaging, and return shipping costs may apply unless the item is defective or incorrect.
How long does it take to process a refund?
Once we receive the returned item, refunds are processed within 5-7 business days. The refund will be issued to the original payment method.
Are there any items that cannot be returned?
Yes, customized products, clearance items, and used furniture cannot be returned unless they arrive damaged or defective.
Account & Privacy
Manage your account, update personal information, and learn about our privacy policies.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save your favorites, and receive special offers.
How do I reset my password?
Go to the login page and click on “Forgot Password.” Follow the instructions to reset your password via email.
How is my personal data protected?
We use secure encryption and comply with data protection laws to safeguard your personal information. We do not share your details with third parties.
Can I delete my account?
Yes, you can request account deletion by contacting our support team. Once deleted, your order history will no longer be accessible.
Product Information
Get details about product materials, dimensions, assembly instructions, and care tips.
What materials are used in your products?
Our products are made from high-quality materials such as solid wood, particle board, metal, and lux metalic texture elements . Each product page includes specific material details.
Do your products require assembly?
Some items may require assembly. If so, they will come with detailed instructions and necessary hardware. You can also find assembly guides on our website.
Do you offer product warranties?
Yes, most of our products come with a 12-month warranty covering manufacturing defects. Warranty details are provided on the product pages.
How do I clean and maintain my furniture?
We recommend using a soft cloth for regular dusting for cleaning. Avoid harsh chemicals that may damage the finish. Specific care instructions are included with each product
Customization & Special Orders
Explore customization options, special order policies, and lead times.
Can I customize the color or size of a product?
Yes! Many of our products offer customization options for color, size, or material. Contact us for more details on available customizations.
Do you offer made-to-order item?
Yes, we provide made-to-order options for certain item pieces. These items require additional processing time.
How long does it take for custom orders to be completed?
Custom orders typically take 1-3 weeks to manufacture and deliver, depending on complexity. We will provide an estimated timeline before confirming your order.
Can I return a customized product?
Since customized products are made specifically for you, they cannot be returned unless they are defective or damaged upon arrival.
Promotions & Discounts
Find out about ongoing sales, discount codes, and how to use them.
How do I apply a discount code?
Enter your discount code at checkout before completing your payment. Only one code can be used per order.
Do you offer a loyalty program?
Yes, we have a loyalty program where you earn points for purchases, which can be redeemed for discounts.
Are there seasonal or holiday sales?
Yes! We have special discounts during Black Friday, Cyber Monday, and other seasonal sales. Sign up for our newsletter to stay updated.
Can I use multiple discount codes on one order?
No, only one discount code can be applied per order. However, you may combine a discount code with other promotions where applicable.
Customer Support
Discover how to contact our support team for any inquiries or issues.
Do you offer live chat support?
Yes, live chat support is available during business hours. You can find it on the bottom right corner of our website.
How can I reach customer service?
You can contact us via email, phone, or live chat on our website. Our team is happy to assist you!
What are your customer service hours?
Our customer support is available Monday to Friday, 9 AM – 6 PM (GMT+3).
Do you offer live chat support?
Yes, live chat support is available during business hours. You can find it on the bottom right corner of our website.
How do I report a damaged or missing item?
If your order arrives damaged or incomplete, contact us immediately with photos of the item and packaging. We will arrange a replacement or refund.
Can't find the answer you're looking for?
You can use the contact form to contact us with your question.
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